Some systems are experiencing issues

Past Incidents

Wednesday 12. May 2021

No incidents reported

Tuesday 11. May 2021

No incidents reported

Monday 10. May 2021

No incidents reported

Sunday 9. May 2021

No incidents reported

Saturday 8. May 2021

No incidents reported

Friday 7. May 2021

No incidents reported

Thursday 6. May 2021

No incidents reported

Wednesday 5. May 2021

No incidents reported

Tuesday 4. May 2021

MailRisk API Email contents not available

Content in emails analyzed with MailRisk are not being received properly, and hence not available in the API, customer portal or partner portal. Metadata are however being received correctly, so the emails are visible, but emails will appear without their actual content. We are investigating this issue.

  • The issue has been identified and resolved. We apologize for any inconvenience.

    • Monday 3. May 2021

    No incidents reported

    Sunday 2. May 2021

    No incidents reported

    Saturday 1. May 2021

    No incidents reported

    Friday 30. April 2021

    No incidents reported

    Thursday 29. April 2021

    Customer portal Portal unavailable

    Learning portal, customer portal and partner portals are down due to a deployment error. Changes are being rolled back, and will be restored within a few minutes.

  • The failed deploy has been rolled back, and we apologize for any inconvenience.

    • Wednesday 28. April 2021

    Learning portal Portal unavailable

    Learning portal, customer portal and partner portals are down due to a deployment error. Changes are being rolled back, and will be restored within a few minutes.

  • Access to portals has been restored. We apologize for any inconvenience.

    • Tuesday 27. April 2021

    No incidents reported

    Monday 26. April 2021

    No incidents reported

    Sunday 25. April 2021

    No incidents reported

    Saturday 24. April 2021

    No incidents reported

    Friday 23. April 2021

    No incidents reported

    Thursday 22. April 2021

    No incidents reported

    Wednesday 21. April 2021

    No incidents reported

    Tuesday 20. April 2021

    No incidents reported

    Monday 19. April 2021

    No incidents reported

    Sunday 18. April 2021

    No incidents reported

    Saturday 17. April 2021

    No incidents reported

    Friday 16. April 2021

    No incidents reported

    Thursday 15. April 2021

    No incidents reported

    Wednesday 14. April 2021

    No incidents reported

    Tuesday 13. April 2021

    No incidents reported

    Monday 12. April 2021

    No incidents reported

    Sunday 11. April 2021

    No incidents reported

    Saturday 10. April 2021

    No incidents reported

    Friday 9. April 2021

    No incidents reported

    Thursday 8. April 2021

    No incidents reported

    Wednesday 7. April 2021

    No incidents reported

    Tuesday 6. April 2021

    No incidents reported

    Monday 5. April 2021

    No incidents reported

    Sunday 4. April 2021

    No incidents reported

    Saturday 3. April 2021

    No incidents reported

    Friday 2. April 2021

    No incidents reported

    Thursday 1. April 2021

    No incidents reported

    Wednesday 31. March 2021

    No incidents reported

    Tuesday 30. March 2021

    No incidents reported

    Monday 29. March 2021

    No incidents reported

    Sunday 28. March 2021

    No incidents reported

    Saturday 27. March 2021

    No incidents reported

    Friday 26. March 2021

    No incidents reported

    Thursday 25. March 2021

    No incidents reported

    Wednesday 24. March 2021

    No incidents reported

    Tuesday 23. March 2021

    No incidents reported

    Monday 22. March 2021

    No incidents reported

    Sunday 21. March 2021

    No incidents reported

    Saturday 20. March 2021

    No incidents reported

    Friday 19. March 2021

    No incidents reported

    Thursday 18. March 2021

    No incidents reported

    Wednesday 17. March 2021

    No incidents reported

    Tuesday 16. March 2021

    No incidents reported

    Monday 15. March 2021

    Accounts Single-sign-on via Azure AD fails

    Due to global service unavailability in Azure AD, it may currently be impossible to sign in with your Azure AD account via single-sign-on. If you need urgent access in the meantime, please contact support to disable SSO. The latest updates for this incident are available from Microsoft via https://status.azure.com

  • Login via SSO appears to be working again, as Microsoft reports about a drastic reduction in failure rates after deploying a fix.

    • Sunday 14. March 2021

    No incidents reported

    Saturday 13. March 2021

    No incidents reported

    Friday 12. March 2021

    No incidents reported

    Thursday 11. March 2021

    No incidents reported

    Wednesday 10. March 2021

    No incidents reported

    Tuesday 9. March 2021

    No incidents reported

    Monday 8. March 2021

    MailRisk API Unscheduled downtime

    We will keep this thread updated.

  • Our infrastructure provider reports that the issue has been resolved, and our services are hence back to normal operation. We apologize for any inconvenience.

  • Our infrastructure provider is experiencing some downtime. We expect issues to be resolved shortly.

    • Sunday 7. March 2021

    No incidents reported

    Saturday 6. March 2021

    No incidents reported

    Friday 5. March 2021

    No incidents reported

    Thursday 4. March 2021

    No incidents reported

    Wednesday 3. March 2021

    No incidents reported

    Tuesday 2. March 2021

    No incidents reported

    Monday 1. March 2021

    MailRisk add-in Analysis fails in add-in

    Some users are experiencing errors when analyzing emails with MailRisk. We are investingating this issue, and will keep this page updated.

  • We have rolled out a fix which appears to have mitigated this issue. We apologize for any inconvenience, and take the opportunity to recommend a move to Edge (chromium) since Microsoft will retire its support for Office 365 apps on Internet Explorer anyway later this year.

  • We have identified an issue with clients running Outlook add-ins based on Internet Explorer, and are rolling out a possible fix.

    • Sunday 28. February 2021

    No incidents reported

    Saturday 27. February 2021

    No incidents reported

    Friday 26. February 2021

    No incidents reported

    Thursday 25. February 2021

    No incidents reported

    Wednesday 24. February 2021

    No incidents reported

    Tuesday 23. February 2021

    No incidents reported

    Monday 22. February 2021

    No incidents reported

    Sunday 21. February 2021

    No incidents reported

    Saturday 20. February 2021

    No incidents reported

    Friday 19. February 2021

    No incidents reported

    Thursday 18. February 2021

    No incidents reported

    Wednesday 17. February 2021

    No incidents reported

    Tuesday 16. February 2021

    No incidents reported

    Monday 15. February 2021

    No incidents reported

    Sunday 14. February 2021

    No incidents reported

    Saturday 13. February 2021

    No incidents reported

    Friday 12. February 2021

    No incidents reported

    Thursday 11. February 2021

    No incidents reported

    Wednesday 10. February 2021

    No incidents reported

    Tuesday 9. February 2021

    No incidents reported

    Monday 8. February 2021

    No incidents reported

    Sunday 7. February 2021

    No incidents reported

    Saturday 6. February 2021

    No incidents reported

    Friday 5. February 2021

    No incidents reported

    Thursday 4. February 2021

    No incidents reported

    Wednesday 3. February 2021

    No incidents reported

    Tuesday 2. February 2021

    MailRisk add-in Performance issues

    We are currently experiencing some performance issues which may cause some end users to experience longer loading times, or ultimately an error message, asking them to please try again later.

  • Performance has been restored, and we apologize for any inconvenience.