Some systems are experiencing issues

Past Incidents

Friday 13. May 2022

No incidents reported

Thursday 12. May 2022

No incidents reported

Wednesday 11. May 2022

No incidents reported

Tuesday 10. May 2022

No incidents reported

Monday 9. May 2022

No incidents reported

Sunday 8. May 2022

No incidents reported

Saturday 7. May 2022

No incidents reported

Friday 6. May 2022

No incidents reported

Thursday 5. May 2022

No incidents reported

Wednesday 4. May 2022

No incidents reported

Tuesday 3. May 2022

No incidents reported

Monday 2. May 2022

No incidents reported

Sunday 1. May 2022

No incidents reported

Saturday 30. April 2022

No incidents reported

Friday 29. April 2022

No incidents reported

Thursday 28. April 2022

No incidents reported

Wednesday 27. April 2022

No incidents reported

Tuesday 26. April 2022

No incidents reported

Monday 25. April 2022

No incidents reported

Sunday 24. April 2022

No incidents reported

Saturday 23. April 2022

No incidents reported

Friday 22. April 2022

No incidents reported

Thursday 21. April 2022

No incidents reported

Wednesday 20. April 2022

No incidents reported

Tuesday 19. April 2022

No incidents reported

Monday 18. April 2022

No incidents reported

Sunday 17. April 2022

No incidents reported

Saturday 16. April 2022

Customer portal Scheduled maintenance

Cloud services from Secure Practice will be unavailable due to scheduled maintenance on Saturday, 16 April. Maintenance will be carried out during the period 06:00 - 10:00 (CET).

  • Maintenance has been completed. We apologize again for any inconvenience during the extended time of unavailability.

  • Maintenance is still on-going, but we now expect to return before 12:00 CET. Please stay tuned!

  • Maintenance is still on-going, please allow for a few more minutes until we are back. We will keep this page updated, sorry about any inconvenience.

  • Maintenance is still on-going, please allow for a few more minutes until we are back. We will keep this page updated, sorry about any inconvenience.

  • Maintenance is still on-going, please allow for a few more minutes until we are back. We will keep this page updated, sorry about any inconvenience.

    • Friday 15. April 2022

    No incidents reported

    Thursday 14. April 2022

    No incidents reported

    Wednesday 13. April 2022

    No incidents reported

    Tuesday 12. April 2022

    Customer portal Portal not available

    Customer portal is not responding.

  • The issue has been resolved. We apologize for any inconvenience.

    • Monday 11. April 2022

    No incidents reported

    Sunday 10. April 2022

    No incidents reported

    Saturday 9. April 2022

    No incidents reported

    Friday 8. April 2022

    No incidents reported

    Thursday 7. April 2022

    Customer portal Minor service interruptions

    Due to some networking issues in underlying infrastructure, a small subset of users may experience slow response times and/or failed requests. If this happens, it appears to be enough to try again. Our infrastructure provider is working to remediate these issues, and we will update this page as soon as the matter is completely resolved.

  • Our infrastructure provider reports that the networking issue has been resolved, and there should be no further instabilities.

    • Wednesday 6. April 2022

    No incidents reported

    Tuesday 5. April 2022

    No incidents reported

    Monday 4. April 2022

    No incidents reported

    Sunday 3. April 2022

    No incidents reported

    Saturday 2. April 2022

    No incidents reported

    Friday 1. April 2022

    No incidents reported

    Thursday 31. March 2022

    No incidents reported

    Wednesday 30. March 2022

    No incidents reported

    Tuesday 29. March 2022

    No incidents reported

    Monday 28. March 2022

    No incidents reported

    Sunday 27. March 2022

    No incidents reported

    Saturday 26. March 2022

    No incidents reported

    Friday 25. March 2022

    No incidents reported

    Thursday 24. March 2022

    No incidents reported

    Wednesday 23. March 2022

    No incidents reported

    Tuesday 22. March 2022

    No incidents reported

    Monday 21. March 2022

    No incidents reported

    Sunday 20. March 2022

    No incidents reported

    Saturday 19. March 2022

    No incidents reported

    Friday 18. March 2022

    No incidents reported

    Thursday 17. March 2022

    No incidents reported

    Wednesday 16. March 2022

    No incidents reported

    Tuesday 15. March 2022

    No incidents reported

    Monday 14. March 2022

    No incidents reported

    Sunday 13. March 2022

    No incidents reported

    Saturday 12. March 2022

    Customer portal Planned maintenance

    As notified previously, we are doing scheduled maintenance on all systems today, and systems will be partially or completely unavailable.

  • Maintenance complete. All systems are restored to normal operation.

    • Friday 11. March 2022

    No incidents reported

    Thursday 10. March 2022

    MailRisk API Safelinks parsing in MailRisk fails

    Links wrapped in Microsoft Defender for Office 365 Safelinks are currently not being decoded. Links are simply presented as links to Microsoft's domain, for any customers using this product. We are working to fix this issue, and apologize for any inconvenience.

  • A fix is currently ready and will be live in production at 15:30 CET.

    • Wednesday 9. March 2022

    No incidents reported

    Tuesday 8. March 2022

    No incidents reported

    Monday 7. March 2022

    No incidents reported

    Sunday 6. March 2022

    No incidents reported

    Saturday 5. March 2022

    No incidents reported

    Friday 4. March 2022

    No incidents reported

    Thursday 3. March 2022

    No incidents reported

    Wednesday 2. March 2022

    No incidents reported

    Tuesday 1. March 2022

    No incidents reported

    Monday 28. February 2022

    No incidents reported

    Sunday 27. February 2022

    No incidents reported

    Saturday 26. February 2022

    No incidents reported

    Friday 25. February 2022

    No incidents reported

    Thursday 24. February 2022

    No incidents reported

    Wednesday 23. February 2022

    No incidents reported

    Tuesday 22. February 2022

    No incidents reported

    Monday 21. February 2022

    No incidents reported

    Sunday 20. February 2022

    No incidents reported

    Saturday 19. February 2022

    No incidents reported

    Friday 18. February 2022

    No incidents reported

    Thursday 17. February 2022

    No incidents reported

    Wednesday 16. February 2022

    No incidents reported

    Tuesday 15. February 2022

    No incidents reported

    Monday 14. February 2022

    No incidents reported

    Sunday 13. February 2022

    No incidents reported

    Saturday 12. February 2022

    No incidents reported

    Friday 11. February 2022

    No incidents reported

    Thursday 10. February 2022

    No incidents reported

    Wednesday 9. February 2022

    No incidents reported

    Tuesday 8. February 2022

    Accounts Some temporary downtime expected

    Due to database maintenance, our services may become unavailable for short periods. Maintenance will start at 16:00 UTC on 08 Feb 2022 (17:00 CEST) and expected to complete no later than 07:00 UTC on 09 Feb 2022 (08:00 CEST). We apologize for any inconvenience.

  • Maintenance has been completed. Thanks for your patience.

    • Monday 7. February 2022

    No incidents reported

    Sunday 6. February 2022

    No incidents reported

    Saturday 5. February 2022

    No incidents reported

    Friday 4. February 2022

    No incidents reported

    Thursday 3. February 2022

    No incidents reported