Some systems are experiencing issues

Past Incidents

Thursday 23. April 2020

No incidents reported

Wednesday 22. April 2020

No incidents reported

Tuesday 21. April 2020

No incidents reported

Monday 20. April 2020

api.mailrisk.com Email contents not being fetched

An issue has occurred which prevents us from fetching the full contents of emails for analysis (header collection is still operational). We are investigating and will update this post.

  • An networking issue was detected and the issue appears to have been fixed.

  • Sunday 19. April 2020

    No incidents reported

    Saturday 18. April 2020

    No incidents reported

    Friday 17. April 2020

    No incidents reported

    Thursday 16. April 2020

    No incidents reported

    Wednesday 15. April 2020

    No incidents reported

    Tuesday 14. April 2020

    No incidents reported

    Monday 13. April 2020

    No incidents reported

    Sunday 12. April 2020

    No incidents reported

    Saturday 11. April 2020

    No incidents reported

    Friday 10. April 2020

    No incidents reported

    Thursday 9. April 2020

    No incidents reported

    Wednesday 8. April 2020

    No incidents reported

    Tuesday 7. April 2020

    No incidents reported

    Monday 6. April 2020

    No incidents reported

    Sunday 5. April 2020

    No incidents reported

    Saturday 4. April 2020

    No incidents reported

    Friday 3. April 2020

    No incidents reported

    Thursday 2. April 2020

    No incidents reported

    Wednesday 1. April 2020

    No incidents reported

    Tuesday 31. March 2020

    No incidents reported

    Monday 30. March 2020

    No incidents reported

    Sunday 29. March 2020

    No incidents reported

    Saturday 28. March 2020

    No incidents reported

    Friday 27. March 2020

    No incidents reported

    Thursday 26. March 2020

    No incidents reported

    Wednesday 25. March 2020

    No incidents reported

    Tuesday 24. March 2020

    No incidents reported

    Monday 23. March 2020

    No incidents reported

    Sunday 22. March 2020

    No incidents reported

    Saturday 21. March 2020

    No incidents reported

    Friday 20. March 2020

    No incidents reported

    Thursday 19. March 2020

    No incidents reported

    Wednesday 18. March 2020

    No incidents reported

    Tuesday 17. March 2020

    No incidents reported

    Monday 16. March 2020

    No incidents reported

    Sunday 15. March 2020

    No incidents reported

    Saturday 14. March 2020

    No incidents reported

    Friday 13. March 2020

    No incidents reported

    Thursday 12. March 2020

    No incidents reported

    Wednesday 11. March 2020

    No incidents reported

    Tuesday 10. March 2020

    No incidents reported

    Monday 9. March 2020

    No incidents reported

    Sunday 8. March 2020

    No incidents reported

    Saturday 7. March 2020

    No incidents reported

    Friday 6. March 2020

    No incidents reported

    Thursday 5. March 2020

    No incidents reported

    Wednesday 4. March 2020

    No incidents reported

    Tuesday 3. March 2020

    No incidents reported

    Monday 2. March 2020

    No incidents reported

    Sunday 1. March 2020

    No incidents reported

    Saturday 29. February 2020

    No incidents reported

    Friday 28. February 2020

    No incidents reported

    Thursday 27. February 2020

    No incidents reported

    Wednesday 26. February 2020

    No incidents reported

    Tuesday 25. February 2020

    No incidents reported

    Monday 24. February 2020

    No incidents reported

    Sunday 23. February 2020

    No incidents reported

    Saturday 22. February 2020

    No incidents reported

    Friday 21. February 2020

    No incidents reported

    Thursday 20. February 2020

    No incidents reported

    Wednesday 19. February 2020

    No incidents reported

    Tuesday 18. February 2020

    No incidents reported

    Monday 17. February 2020

    Add-in for Outlook Unable to load add-in in webmail

    Due to a server configuration error, some webmail users may have had difficulties loading the MailRisk-addin today. The issue was resolved almost immediately upon detection, but due to the add-in not being able to load we unfortunately have no audit trail for which customers and how many users may have been affected.

    If however Firefox users in particular are reporting endured issues (upon having received the error in the first place), cookies may need to be removed for webmail and mailrisk.com domains. Other browsers should not experience such endured issues. We apologize for any inconvenience.

    Sunday 16. February 2020

    No incidents reported

    Saturday 15. February 2020

    No incidents reported

    Friday 14. February 2020

    No incidents reported

    Thursday 13. February 2020

    No incidents reported

    Wednesday 12. February 2020

    No incidents reported

    Tuesday 11. February 2020

    manage.mailrisk.com Inaccurate metrics

    We are experiencing some issues with inaccurate metrics in the customer portal. The incident is being investigated, but appears to be isolated to visualization only.

  • We have identified the error and rolled out a fix. As previously stated, this error was only related to visualization of data.

  • Monday 10. February 2020

    No incidents reported

    Sunday 9. February 2020

    No incidents reported

    Saturday 8. February 2020

    No incidents reported

    Friday 7. February 2020

    No incidents reported

    Thursday 6. February 2020

    No incidents reported

    Wednesday 5. February 2020

    No incidents reported

    Tuesday 4. February 2020

    No incidents reported

    Monday 3. February 2020

    No incidents reported

    Sunday 2. February 2020

    No incidents reported

    Saturday 1. February 2020

    No incidents reported

    Friday 31. January 2020

    No incidents reported

    Thursday 30. January 2020

    No incidents reported

    Wednesday 29. January 2020

    No incidents reported

    Tuesday 28. January 2020

    No incidents reported

    Monday 27. January 2020

    No incidents reported

    Sunday 26. January 2020

    No incidents reported

    Saturday 25. January 2020

    No incidents reported

    Friday 24. January 2020

    No incidents reported

    Thursday 23. January 2020

    No incidents reported

    Wednesday 22. January 2020

    Add-in for Outlook Addin fails with some users in Office 365

    Some users may be receiving an error message saying "We tried, but couldn't load the email." when using the MailRisk button. Most likely this issue is constrained to Office 365 users, and only under particular circumstances.

    We are investigating this further, and will update this ticket as soon as we know more.

  • We have identified a potential issue, and rolled out a fix which will improve resilience under such special circumstances.

    The error was discovered during an internal code review, but the affected code had already been rolled out to production. In retrospect, we do not believe end-users have been impacted. Let us however know if you have experienced otherwise, although our logs would not reveal any such cases.

  • Tuesday 21. January 2020

    No incidents reported

    Monday 20. January 2020

    No incidents reported

    Sunday 19. January 2020

    No incidents reported

    Saturday 18. January 2020

    No incidents reported

    Friday 17. January 2020

    No incidents reported

    Thursday 16. January 2020

    No incidents reported

    Wednesday 15. January 2020

    No incidents reported