Some systems are experiencing issues

Past Incidents

Saturday 27. November 2021

No incidents reported

Friday 26. November 2021

No incidents reported

Thursday 25. November 2021

No incidents reported

Wednesday 24. November 2021

No incidents reported

Tuesday 23. November 2021

No incidents reported

Monday 22. November 2021

No incidents reported

Sunday 21. November 2021

No incidents reported

Saturday 20. November 2021

No incidents reported

Friday 19. November 2021

No incidents reported

Thursday 18. November 2021

No incidents reported

Wednesday 17. November 2021

No incidents reported

Tuesday 16. November 2021

Phishing simulator Customer portal access to phishing playbooks disruption

We have identified an error where administrators cannot access the playbook editor. We are investingating and will update this incident soon.

  • This issue has been fixed at 12:29 CET. We apologize for any inconvenience.

  • A fix is on its way, ETA 12:30.

    • Monday 15. November 2021

    No incidents reported

    Sunday 14. November 2021

    No incidents reported

    Saturday 13. November 2021

    No incidents reported

    Friday 12. November 2021

    No incidents reported

    Thursday 11. November 2021

    No incidents reported

    Wednesday 10. November 2021

    No incidents reported

    Tuesday 9. November 2021

    No incidents reported

    Monday 8. November 2021

    No incidents reported

    Sunday 7. November 2021

    No incidents reported

    Saturday 6. November 2021

    No incidents reported

    Friday 5. November 2021

    No incidents reported

    Thursday 4. November 2021

    No incidents reported

    Wednesday 3. November 2021

    No incidents reported

    Tuesday 2. November 2021

    No incidents reported

    Monday 1. November 2021

    Customer portal Services unavailable

    Our services are currently experiencing severe latency issues. We are investigating and will update as soon as possible.

  • Services have been restored back to normal operation. We apologize for any inconvenience.

    • Sunday 31. October 2021

    No incidents reported

    Saturday 30. October 2021

    No incidents reported

    Friday 29. October 2021

    No incidents reported

    Thursday 28. October 2021

    No incidents reported

    Wednesday 27. October 2021

    No incidents reported

    Tuesday 26. October 2021

    No incidents reported

    Monday 25. October 2021

    No incidents reported

    Sunday 24. October 2021

    No incidents reported

    Saturday 23. October 2021

    No incidents reported

    Friday 22. October 2021

    No incidents reported

    Thursday 21. October 2021

    No incidents reported

    Wednesday 20. October 2021

    Customer portal Web portals unavailable

    Our web portals including the customer portal and learning portal are currently experiencing availability issues. We are investigating and will update as soon as we know more. MailRisk does not appear to be affected.

  • Portals are back online as the problem was identified and appears to be resolved. We apologize for any inconvenience.

    • Tuesday 19. October 2021

    No incidents reported

    Monday 18. October 2021

    No incidents reported

    Sunday 17. October 2021

    No incidents reported

    Saturday 16. October 2021

    No incidents reported

    Friday 15. October 2021

    No incidents reported

    Thursday 14. October 2021

    No incidents reported

    Wednesday 13. October 2021

    No incidents reported

    Tuesday 12. October 2021

    No incidents reported

    Monday 11. October 2021

    No incidents reported

    Sunday 10. October 2021

    No incidents reported

    Saturday 9. October 2021

    No incidents reported

    Friday 8. October 2021

    No incidents reported

    Thursday 7. October 2021

    No incidents reported

    Wednesday 6. October 2021

    No incidents reported

    Tuesday 5. October 2021

    No incidents reported

    Monday 4. October 2021

    No incidents reported

    Sunday 3. October 2021

    No incidents reported

    Saturday 2. October 2021

    No incidents reported

    Friday 1. October 2021

    No incidents reported

    Thursday 30. September 2021

    No incidents reported

    Wednesday 29. September 2021

    No incidents reported

    Tuesday 28. September 2021

    No incidents reported

    Monday 27. September 2021

    No incidents reported

    Sunday 26. September 2021

    No incidents reported

    Saturday 25. September 2021

    No incidents reported

    Friday 24. September 2021

    No incidents reported

    Thursday 23. September 2021

    No incidents reported

    Wednesday 22. September 2021

    Learning portal Learning portal progress stopped working

    Due to a problematic release, it became impossible to make progress in the learning portal from 10:20-10:30 CET today. The failing release was quickly rolled back, and the learning portal is now working as expected. We apologize for any inconvenience.

    Tuesday 21. September 2021

    No incidents reported

    Monday 20. September 2021

    No incidents reported

    Sunday 19. September 2021

    No incidents reported

    Saturday 18. September 2021

    No incidents reported

    Friday 17. September 2021

    MailRisk API Reduced service performance

    We are currently experiencing some performance issues with our services, so you may experience increased response times. We are working to improve performance.

  • Service performance has been restored, we apologize for any inconvenience.

    • Thursday 16. September 2021

    Customer portal Our services are currently unavailable

    We are currently investigating and will return with more info as soon as possible.

  • Systems availability appear to have been restored. We apologize for any inconvenience.

    • Wednesday 15. September 2021

    No incidents reported

    Tuesday 14. September 2021

    No incidents reported

    Monday 13. September 2021

    No incidents reported

    Sunday 12. September 2021

    No incidents reported

    Saturday 11. September 2021

    No incidents reported

    Friday 10. September 2021

    No incidents reported

    Thursday 9. September 2021

    No incidents reported

    Wednesday 8. September 2021

    No incidents reported

    Tuesday 7. September 2021

    Customer portal Low performance in customer and end user portals

    Due to system maintenance, our portals are experiencing degraded performance at the moment. Connection timeouts may occur. This incident does not impact performance on MailRisk. We will update this when performance is restored.

  • Service performance has now been restored. We apologize for any inconvenience.

    • Monday 6. September 2021

    No incidents reported

    Sunday 5. September 2021

    No incidents reported

    Saturday 4. September 2021

    No incidents reported

    Friday 3. September 2021

    No incidents reported

    Thursday 2. September 2021

    No incidents reported

    Wednesday 1. September 2021

    No incidents reported

    Tuesday 31. August 2021

    No incidents reported

    Monday 30. August 2021

    No incidents reported

    Sunday 29. August 2021

    No incidents reported

    Saturday 28. August 2021

    No incidents reported

    Friday 27. August 2021

    No incidents reported

    Thursday 26. August 2021

    No incidents reported

    Wednesday 25. August 2021

    No incidents reported

    Tuesday 24. August 2021

    No incidents reported

    Monday 23. August 2021

    No incidents reported

    Sunday 22. August 2021

    No incidents reported

    Saturday 21. August 2021

    No incidents reported

    Friday 20. August 2021

    No incidents reported