All systems are operational

Past Incidents

Monday 23. November 2020

No incidents reported

Sunday 22. November 2020

No incidents reported

Saturday 21. November 2020

No incidents reported

Friday 20. November 2020

No incidents reported

Thursday 19. November 2020

MailRisk add-in Performance issues

We are currently experiencing reduced performance on our add-in and API endpoints. Capacity is being scaled up, please stand by.

  • Capacity has been increased, and performance issue appears to have been resolved. We apologize for any inconvenience.

  • Wednesday 18. November 2020

    No incidents reported

    Tuesday 17. November 2020

    No incidents reported

    Monday 16. November 2020

    No incidents reported

    Sunday 15. November 2020

    No incidents reported

    Saturday 14. November 2020

    No incidents reported

    Friday 13. November 2020

    No incidents reported

    Thursday 12. November 2020

    Customer portal Degraded screenshot performance

    Email screenshots are in some cases not returned for reported emails. We are currently investigating this issue.

  • Performance appears to have been fully restored, and we apologize for any inconvenience this may have caused.

  • We believe to have identified the root cause of the issue, and have deployed a possible mitigation. We are monitoring the service for further issues.

  • Wednesday 11. November 2020

    No incidents reported

    Tuesday 10. November 2020

    No incidents reported

    Monday 9. November 2020

    No incidents reported

    Sunday 8. November 2020

    No incidents reported

    Saturday 7. November 2020

    No incidents reported

    Friday 6. November 2020

    No incidents reported

    Thursday 5. November 2020

    No incidents reported

    Wednesday 4. November 2020

    No incidents reported

    Tuesday 3. November 2020

    No incidents reported

    Monday 2. November 2020

    MailRisk API Performance issues

    We are currently experience some issues with some requests timing out. We will keep this page updated when we find out more.

  • We have made some adjustments to our deployment which appear to have remediated the situation. We are monitoring the services for any further issues.

  • Sunday 1. November 2020

    No incidents reported

    Saturday 31. October 2020

    No incidents reported

    Friday 30. October 2020

    No incidents reported

    Thursday 29. October 2020

    No incidents reported

    Wednesday 28. October 2020

    No incidents reported

    Tuesday 27. October 2020

    No incidents reported

    Monday 26. October 2020

    No incidents reported

    Sunday 25. October 2020

    No incidents reported

    Saturday 24. October 2020

    No incidents reported

    Friday 23. October 2020

    No incidents reported

    Thursday 22. October 2020

    No incidents reported

    Wednesday 21. October 2020

    No incidents reported

    Tuesday 20. October 2020

    No incidents reported

    Monday 19. October 2020

    MailRisk add-in Some users may experience add-in is unable to load

    We are investigating this issue, please stand by.

  • Should you still encounter any issues here, open the command prompt (in Windows), enter "ipconfig /flushdns", and then retry. This will allowed any cached DNS entries to be dismissed.

  • The issue appears to have been resolved at 12:40 CET, however it could potentially still be observed under a very limited set of circumstances. Please let us know if you experience any such issues and we will guide you through local remediation on the client.

  • The issue appears to be related to DNS as it is operated by our global provider. We have not made any changes recently which may have caused any such problem. We are monitoring the issue, but please notify support@securepractice.co if you experience this problem.

  • Sunday 18. October 2020

    No incidents reported

    Saturday 17. October 2020

    No incidents reported

    Friday 16. October 2020

    No incidents reported

    Thursday 15. October 2020

    MailRisk add-in Too many requests error

    End-users may have received an error: "Too Many Requests" when using the MailRisk add-in. This was due to one of our components becoming overloaded.

  • Capacity on the affected component was increased, and the issue appears to be resolved. The situation is being monitored, and we are applying measures to prevent this from happening in the future. We apologize for any inconvenience.

  • Wednesday 14. October 2020

    No incidents reported

    Tuesday 13. October 2020

    No incidents reported

    Monday 12. October 2020

    No incidents reported

    Sunday 11. October 2020

    No incidents reported

    Saturday 10. October 2020

    No incidents reported

    Friday 9. October 2020

    No incidents reported

    Thursday 8. October 2020

    No incidents reported

    Wednesday 7. October 2020

    No incidents reported

    Tuesday 6. October 2020

    No incidents reported

    Monday 5. October 2020

    No incidents reported

    Sunday 4. October 2020

    No incidents reported

    Saturday 3. October 2020

    No incidents reported

    Friday 2. October 2020

    No incidents reported

    Thursday 1. October 2020

    No incidents reported

    Wednesday 30. September 2020

    No incidents reported

    Tuesday 29. September 2020

    No incidents reported

    Monday 28. September 2020

    No incidents reported

    Sunday 27. September 2020

    No incidents reported

    Saturday 26. September 2020

    No incidents reported

    Friday 25. September 2020

    No incidents reported

    Thursday 24. September 2020

    No incidents reported

    Wednesday 23. September 2020

    No incidents reported

    Tuesday 22. September 2020

    No incidents reported

    Monday 21. September 2020

    No incidents reported

    Sunday 20. September 2020

    No incidents reported

    Saturday 19. September 2020

    No incidents reported

    Friday 18. September 2020

    No incidents reported

    Thursday 17. September 2020

    No incidents reported

    Wednesday 16. September 2020

    No incidents reported

    Tuesday 15. September 2020

    No incidents reported

    Monday 14. September 2020

    No incidents reported

    Sunday 13. September 2020

    No incidents reported

    Saturday 12. September 2020

    No incidents reported

    Friday 11. September 2020

    No incidents reported

    Thursday 10. September 2020

    No incidents reported

    Wednesday 9. September 2020

    No incidents reported

    Tuesday 8. September 2020

    No incidents reported

    Monday 7. September 2020

    No incidents reported

    Sunday 6. September 2020

    No incidents reported

    Saturday 5. September 2020

    No incidents reported

    Friday 4. September 2020

    Customer portal Sending feedback to users delayed

    Due to a bug in the customer portal, sending of feedback emails to end users has been delayed. We are preparing a fix for immediate rollout.

  • All backlogged feedback emails have now been dispatched to affected end-users. The average sending delay has been 1 hour 20 minutes. We apologize for any inconvenience.

  • A fix has been deployed to production, and we are now dispatching any backlogged feedback emails. No action is needed from customers to remediate this delay.

  • Thursday 3. September 2020

    MailRisk API API services down for maintenance

    Due to a data move required to increase our screenshot performance, we are taking services offline for a few minutes to ensure data integrity. We apologize for any inconvenience.

  • All services have now been restored. Enjoy the increased screenshot performance!

  • Wednesday 2. September 2020

    No incidents reported

    Tuesday 1. September 2020

    No incidents reported

    Monday 31. August 2020

    No incidents reported

    Sunday 30. August 2020

    No incidents reported

    Saturday 29. August 2020

    No incidents reported

    Friday 28. August 2020

    No incidents reported

    Thursday 27. August 2020

    No incidents reported

    Wednesday 26. August 2020

    No incidents reported

    Tuesday 25. August 2020

    No incidents reported

    Monday 24. August 2020

    No incidents reported

    Sunday 23. August 2020

    No incidents reported

    Saturday 22. August 2020

    No incidents reported

    Friday 21. August 2020

    No incidents reported

    Thursday 20. August 2020

    Customer portal Content fetching appears to have failed

    Due to a change in our routine for fetching email contents, we have discovered a fault which appears to result in a status message saying under certain circumstances that email content is still pending, or has already failed. We are investigating this issue.

  • We found that some email parsing has failed due to the change in our routine, and these parsing jobs were backlogged without being retried automatically. We have now processed these jobs again, and also rolled out a fix which should remediate the underlying issue. The problem should therefore be fixed, but we are closely monitoring the situation.

  • Wednesday 19. August 2020

    Customer portal Some content previews are failing

    There appears to be some issues with our content previews under certain circumstances, in particular PDF attachments to reported emails, but possibly also email body screenshots and simulated emails. We are investigating this issue and will update when we have something to share.

  • This issue has now been resolved, and previews should be available for all emails, also in retrospective. We apologize for any inconvenience.

  • Customer portal Notification emails held back

    Due to our recent infrastructure move, we have found that some notification emails regarding users requesting feedback, as well as new correlations found, have been held back without actually being sent. This issue goes back to Saturday 15 August, and was unfortunately not discovered until today due to a similar defect in sending error notification emails to our operations team related to the same cause. We are currently working on a fix, and expect to be back to normal operations within a few hours.

  • A fix has been deployed for this issue, and we believe there should be no further issues with the email notifications related to this. We apologize for any inconvenience.

  • Tuesday 18. August 2020

    No incidents reported

    Monday 17. August 2020

    No incidents reported

    Sunday 16. August 2020

    No incidents reported

    Saturday 15. August 2020

    MailRisk API Scheduled maintenance

    On Saturday 15 August, all services will be down for maintenance due to an extensive infrastructure move, possibly during the entire period of 08:00 to 20:00 CET. We apologize for any incovenience this may cause.

  • Our team has successfully completed the infrastructure move, with verified data integrity. We are monitoring the new service configurations, but please contact support should you encounter any unforeseen issue.