All systems are operational

Past Incidents

Monday 24. February 2020

No incidents reported

Sunday 23. February 2020

No incidents reported

Saturday 22. February 2020

No incidents reported

Friday 21. February 2020

No incidents reported

Thursday 20. February 2020

No incidents reported

Wednesday 19. February 2020

No incidents reported

Tuesday 18. February 2020

No incidents reported

Monday 17. February 2020

MailRisk add-in Unable to load add-in in webmail

Due to a server configuration error, some webmail users may have had difficulties loading the MailRisk-addin today. The issue was resolved almost immediately upon detection, but due to the add-in not being able to load we unfortunately have no audit trail for which customers and how many users may have been affected.

If however Firefox users in particular are reporting endured issues (upon having received the error in the first place), cookies may need to be removed for webmail and mailrisk.com domains. Other browsers should not experience such endured issues. We apologize for any inconvenience.

Sunday 16. February 2020

No incidents reported

Saturday 15. February 2020

No incidents reported

Friday 14. February 2020

No incidents reported

Thursday 13. February 2020

No incidents reported

Wednesday 12. February 2020

No incidents reported

Tuesday 11. February 2020

Customer portal Inaccurate metrics

We are experiencing some issues with inaccurate metrics in the customer portal. The incident is being investigated, but appears to be isolated to visualization only.

  • We have identified the error and rolled out a fix. As previously stated, this error was only related to visualization of data.

  • Monday 10. February 2020

    No incidents reported

    Sunday 9. February 2020

    No incidents reported

    Saturday 8. February 2020

    No incidents reported

    Friday 7. February 2020

    No incidents reported

    Thursday 6. February 2020

    No incidents reported

    Wednesday 5. February 2020

    No incidents reported

    Tuesday 4. February 2020

    No incidents reported

    Monday 3. February 2020

    No incidents reported

    Sunday 2. February 2020

    No incidents reported

    Saturday 1. February 2020

    No incidents reported

    Friday 31. January 2020

    No incidents reported

    Thursday 30. January 2020

    No incidents reported

    Wednesday 29. January 2020

    No incidents reported

    Tuesday 28. January 2020

    No incidents reported

    Monday 27. January 2020

    No incidents reported

    Sunday 26. January 2020

    No incidents reported

    Saturday 25. January 2020

    No incidents reported

    Friday 24. January 2020

    No incidents reported

    Thursday 23. January 2020

    No incidents reported

    Wednesday 22. January 2020

    MailRisk add-in Addin fails with some users in Office 365

    Some users may be receiving an error message saying "We tried, but couldn't load the email." when using the MailRisk button. Most likely this issue is constrained to Office 365 users, and only under particular circumstances.

    We are investigating this further, and will update this ticket as soon as we know more.

  • We have identified a potential issue, and rolled out a fix which will improve resilience under such special circumstances.

    The error was discovered during an internal code review, but the affected code had already been rolled out to production. In retrospect, we do not believe end-users have been impacted. Let us however know if you have experienced otherwise, although our logs would not reveal any such cases.

  • Tuesday 21. January 2020

    No incidents reported

    Monday 20. January 2020

    No incidents reported

    Sunday 19. January 2020

    No incidents reported

    Saturday 18. January 2020

    No incidents reported

    Friday 17. January 2020

    No incidents reported

    Thursday 16. January 2020

    No incidents reported

    Wednesday 15. January 2020

    No incidents reported

    Tuesday 14. January 2020

    No incidents reported

    Monday 13. January 2020

    No incidents reported

    Sunday 12. January 2020

    No incidents reported

    Saturday 11. January 2020

    No incidents reported

    Friday 10. January 2020

    No incidents reported

    Thursday 9. January 2020

    No incidents reported

    Wednesday 8. January 2020

    No incidents reported

    Tuesday 7. January 2020

    No incidents reported

    Monday 6. January 2020

    No incidents reported

    Sunday 5. January 2020

    No incidents reported

    Saturday 4. January 2020

    No incidents reported

    Friday 3. January 2020

    No incidents reported

    Thursday 2. January 2020

    No incidents reported

    Wednesday 1. January 2020

    No incidents reported

    Tuesday 31. December 2019

    No incidents reported

    Monday 30. December 2019

    No incidents reported

    Sunday 29. December 2019

    No incidents reported

    Saturday 28. December 2019

    No incidents reported

    Friday 27. December 2019

    No incidents reported

    Thursday 26. December 2019

    No incidents reported

    Wednesday 25. December 2019

    No incidents reported

    Tuesday 24. December 2019

    No incidents reported

    Monday 23. December 2019

    No incidents reported

    Sunday 22. December 2019

    No incidents reported

    Saturday 21. December 2019

    No incidents reported

    Friday 20. December 2019

    No incidents reported

    Thursday 19. December 2019

    No incidents reported

    Wednesday 18. December 2019

    No incidents reported

    Tuesday 17. December 2019

    No incidents reported

    Monday 16. December 2019

    No incidents reported

    Sunday 15. December 2019

    No incidents reported

    Saturday 14. December 2019

    No incidents reported

    Friday 13. December 2019

    No incidents reported

    Thursday 12. December 2019

    No incidents reported

    Wednesday 11. December 2019

    No incidents reported

    Tuesday 10. December 2019

    No incidents reported

    Monday 9. December 2019

    No incidents reported

    Sunday 8. December 2019

    No incidents reported

    Saturday 7. December 2019

    No incidents reported

    Friday 6. December 2019

    No incidents reported

    Thursday 5. December 2019

    No incidents reported

    Wednesday 4. December 2019

    No incidents reported

    Tuesday 3. December 2019

    No incidents reported

    Monday 2. December 2019

    No incidents reported

    Sunday 1. December 2019

    No incidents reported

    Saturday 30. November 2019

    No incidents reported

    Friday 29. November 2019

    No incidents reported

    Thursday 28. November 2019

    No incidents reported

    Wednesday 27. November 2019

    No incidents reported

    Tuesday 26. November 2019

    No incidents reported

    Monday 25. November 2019

    No incidents reported

    Sunday 24. November 2019

    No incidents reported

    Saturday 23. November 2019

    No incidents reported

    Friday 22. November 2019

    No incidents reported

    Thursday 21. November 2019

    No incidents reported

    Wednesday 20. November 2019

    Phishing simulator Phishing simulator unavailable

    Landing pages for simulated phishing have been taken down for maintenance. Availability will be restored as soon as possible, apologies for any service disturbance.

    Update 09:15: A new server setup is soon available, check back at 10:00 for new update.

    Update 10:17: Issue resolved. We apologise for any inconvenience, although our monitoring indicates that no customers have been affected by this incident.

    Tuesday 19. November 2019

    No incidents reported

    Monday 18. November 2019

    No incidents reported

    Sunday 17. November 2019

    No incidents reported