Secure Practice

All systems are operational.

  • Accounts

    Last updated 2024-09-30 09:05:32

    Operational
  • Customer portal

    Last updated 2024-09-30 09:05:33

    Operational
  • Learning portal

    Last updated 2024-09-30 09:05:26

    Operational
  • MailRisk add-in

    Last updated 2025-01-14 16:27:30

    Operational
  • MailRisk API

    Last updated 2023-10-11 11:19:44

    Operational
  • Phishing simulator

    Last updated 2025-01-09 11:45:12

    Operational

Past Incidents

3 months ago —
Watching

Watching

3 months ago —

Partial service unavailability was caused by an error in service autoscaler, which was quickly resolved after the original update. We apologize for any inconvenience.

3 months ago —

Issues with service availability has been detected and remediation has been initiated. Expect services to be restored within a few minutes.

4 months ago —
Fixed

Fixed

4 months ago —

The issue has been resolved and background tasks have now resumed normal operation. No pending tasks have been lost, only slightly delayed. We apologize for any inconvenience.

4 months ago —

We are currently experiencing an issue which causes background tasks to stay in queue without completing. This does not have a performance impact on user experience, but delays the sending of phishing simulations and scheduled e-learning modules. We are working to resolve the issue.

Fixed

Fixed

5 months ago —

As per Microsoft Azure’s mitigation of this issue, we consider this issue resolved. Please see previous Azure status page link for more info, and please let us know if you are still experiencing any issue.

Identified

5 months ago —

Networking issues in Microsoft Azure are likely the source of any connection issues with our services, however they seem sporadic so trying to reload the page may resolve temporary unavailability. You can follow Azure Status for the latest updates, which are likely directly correlated with any MailRisk issues: https://azure.status.microsoft/

5 months ago —

Some users have reported that MailRisk is currently not available. Although there is no general outage on our side, Microsoft Azure is currently reporting some availability issues. We are investigating whether our services are impacted by this. Most likely you can try to refresh the page/try again in case you experience any issue.