All systems are operational

Past Incidents

Monday 11. January 2021

No incidents reported

Sunday 10. January 2021

No incidents reported

Saturday 9. January 2021

No incidents reported

Friday 8. January 2021

No incidents reported

Thursday 7. January 2021

No incidents reported

Wednesday 6. January 2021

No incidents reported

Tuesday 5. January 2021

MailRisk add-in Blocking sender/deleting email fails

Office 365 users may experience when blocking an email sender, after reporting an email, that the client hangs in a "Deleting email" state, while the email does not get deleted. We are currently investigating this issue.

  • We have identified the cause for this error, and have rolled out a fix. Users may have been impacted by this since 29 December. We apologize for any inconvenience this may have caused.

  • Monday 4. January 2021

    No incidents reported

    Sunday 3. January 2021

    No incidents reported

    Saturday 2. January 2021

    No incidents reported

    Friday 1. January 2021

    No incidents reported

    Thursday 31. December 2020

    No incidents reported

    Wednesday 30. December 2020

    No incidents reported

    Tuesday 29. December 2020

    No incidents reported

    Monday 28. December 2020

    No incidents reported

    Sunday 27. December 2020

    No incidents reported

    Saturday 26. December 2020

    No incidents reported

    Friday 25. December 2020

    No incidents reported

    Thursday 24. December 2020

    No incidents reported

    Wednesday 23. December 2020

    No incidents reported

    Tuesday 22. December 2020

    No incidents reported

    Monday 21. December 2020

    No incidents reported

    Sunday 20. December 2020

    No incidents reported

    Saturday 19. December 2020

    No incidents reported

    Friday 18. December 2020

    No incidents reported

    Thursday 17. December 2020

    No incidents reported

    Wednesday 16. December 2020

    No incidents reported

    Tuesday 15. December 2020

    No incidents reported

    Monday 14. December 2020

    No incidents reported

    Sunday 13. December 2020

    No incidents reported

    Saturday 12. December 2020

    No incidents reported

    Friday 11. December 2020

    No incidents reported

    Thursday 10. December 2020

    No incidents reported

    Wednesday 9. December 2020

    No incidents reported

    Tuesday 8. December 2020

    No incidents reported

    Monday 7. December 2020

    No incidents reported

    Sunday 6. December 2020

    No incidents reported

    Saturday 5. December 2020

    No incidents reported

    Friday 4. December 2020

    No incidents reported

    Thursday 3. December 2020

    No incidents reported

    Wednesday 2. December 2020

    No incidents reported

    Tuesday 1. December 2020

    No incidents reported

    Monday 30. November 2020

    No incidents reported

    Sunday 29. November 2020

    No incidents reported

    Saturday 28. November 2020

    No incidents reported

    Friday 27. November 2020

    No incidents reported

    Thursday 26. November 2020

    Accounts Login unavailable

    Login is not available, we are currently investigating this issue, please stand by.

  • The rollback appears to have resolved this issue. We apologize for any inconvenience.

  • The issue has been identified, and we are rolling back to a previous deployment. Customers using single sign-on (SSO) are not affected.

  • Wednesday 25. November 2020

    No incidents reported

    Tuesday 24. November 2020

    No incidents reported

    Monday 23. November 2020

    No incidents reported

    Sunday 22. November 2020

    No incidents reported

    Saturday 21. November 2020

    No incidents reported

    Friday 20. November 2020

    No incidents reported

    Thursday 19. November 2020

    MailRisk add-in Performance issues

    We are currently experiencing reduced performance on our add-in and API endpoints. Capacity is being scaled up, please stand by.

  • Capacity has been increased, and performance issue appears to have been resolved. We apologize for any inconvenience.

  • Wednesday 18. November 2020

    No incidents reported

    Tuesday 17. November 2020

    No incidents reported

    Monday 16. November 2020

    No incidents reported

    Sunday 15. November 2020

    No incidents reported

    Saturday 14. November 2020

    No incidents reported

    Friday 13. November 2020

    No incidents reported

    Thursday 12. November 2020

    Customer portal Degraded screenshot performance

    Email screenshots are in some cases not returned for reported emails. We are currently investigating this issue.

  • Performance appears to have been fully restored, and we apologize for any inconvenience this may have caused.

  • We believe to have identified the root cause of the issue, and have deployed a possible mitigation. We are monitoring the service for further issues.

  • Wednesday 11. November 2020

    No incidents reported

    Tuesday 10. November 2020

    No incidents reported

    Monday 9. November 2020

    No incidents reported

    Sunday 8. November 2020

    No incidents reported

    Saturday 7. November 2020

    No incidents reported

    Friday 6. November 2020

    No incidents reported

    Thursday 5. November 2020

    No incidents reported

    Wednesday 4. November 2020

    No incidents reported

    Tuesday 3. November 2020

    No incidents reported

    Monday 2. November 2020

    MailRisk API Performance issues

    We are currently experience some issues with some requests timing out. We will keep this page updated when we find out more.

  • We have made some adjustments to our deployment which appear to have remediated the situation. We are monitoring the services for any further issues.

  • Sunday 1. November 2020

    No incidents reported

    Saturday 31. October 2020

    No incidents reported

    Friday 30. October 2020

    No incidents reported

    Thursday 29. October 2020

    No incidents reported

    Wednesday 28. October 2020

    No incidents reported

    Tuesday 27. October 2020

    No incidents reported

    Monday 26. October 2020

    No incidents reported

    Sunday 25. October 2020

    No incidents reported

    Saturday 24. October 2020

    No incidents reported

    Friday 23. October 2020

    No incidents reported

    Thursday 22. October 2020

    No incidents reported

    Wednesday 21. October 2020

    No incidents reported

    Tuesday 20. October 2020

    No incidents reported

    Monday 19. October 2020

    MailRisk add-in Some users may experience add-in is unable to load

    We are investigating this issue, please stand by.

  • Should you still encounter any issues here, open the command prompt (in Windows), enter "ipconfig /flushdns", and then retry. This will allowed any cached DNS entries to be dismissed.

  • The issue appears to have been resolved at 12:40 CET, however it could potentially still be observed under a very limited set of circumstances. Please let us know if you experience any such issues and we will guide you through local remediation on the client.

  • The issue appears to be related to DNS as it is operated by our global provider. We have not made any changes recently which may have caused any such problem. We are monitoring the issue, but please notify support@securepractice.co if you experience this problem.

  • Sunday 18. October 2020

    No incidents reported

    Saturday 17. October 2020

    No incidents reported

    Friday 16. October 2020

    No incidents reported

    Thursday 15. October 2020

    MailRisk add-in Too many requests error

    End-users may have received an error: "Too Many Requests" when using the MailRisk add-in. This was due to one of our components becoming overloaded.

  • Capacity on the affected component was increased, and the issue appears to be resolved. The situation is being monitored, and we are applying measures to prevent this from happening in the future. We apologize for any inconvenience.

  • Wednesday 14. October 2020

    No incidents reported

    Tuesday 13. October 2020

    No incidents reported

    Monday 12. October 2020

    No incidents reported

    Sunday 11. October 2020

    No incidents reported

    Saturday 10. October 2020

    No incidents reported

    Friday 9. October 2020

    No incidents reported

    Thursday 8. October 2020

    No incidents reported

    Wednesday 7. October 2020

    No incidents reported

    Tuesday 6. October 2020

    No incidents reported

    Monday 5. October 2020

    No incidents reported

    Sunday 4. October 2020

    No incidents reported