Some systems are experiencing issues

Past Incidents

Tuesday 18. January 2022

No incidents reported

Monday 17. January 2022

Customer portal Some pages fail

Some page requests fail due to a malfunctioning component. It however appears to happen randomly on a subset of requests, so you can try again if the request has failed. We are working to restore the failing component.

  • The malfunctioned component has been located and restored. We apologize for any inconvenience.

  • Sunday 16. January 2022

    No incidents reported

    Saturday 15. January 2022

    No incidents reported

    Friday 14. January 2022

    No incidents reported

    Thursday 13. January 2022

    No incidents reported

    Wednesday 12. January 2022

    No incidents reported

    Tuesday 11. January 2022

    No incidents reported

    Monday 10. January 2022

    No incidents reported

    Sunday 9. January 2022

    No incidents reported

    Saturday 8. January 2022

    No incidents reported

    Friday 7. January 2022

    No incidents reported

    Thursday 6. January 2022

    No incidents reported

    Wednesday 5. January 2022

    No incidents reported

    Tuesday 4. January 2022

    No incidents reported

    Monday 3. January 2022

    No incidents reported

    Sunday 2. January 2022

    No incidents reported

    Saturday 1. January 2022

    No incidents reported

    Friday 31. December 2021

    No incidents reported

    Thursday 30. December 2021

    No incidents reported

    Wednesday 29. December 2021

    No incidents reported

    Tuesday 28. December 2021

    No incidents reported

    Monday 27. December 2021

    No incidents reported

    Sunday 26. December 2021

    No incidents reported

    Saturday 25. December 2021

    No incidents reported

    Friday 24. December 2021

    No incidents reported

    Thursday 23. December 2021

    No incidents reported

    Wednesday 22. December 2021

    No incidents reported

    Tuesday 21. December 2021

    No incidents reported

    Monday 20. December 2021

    No incidents reported

    Sunday 19. December 2021

    No incidents reported

    Saturday 18. December 2021

    No incidents reported

    Friday 17. December 2021

    No incidents reported

    Thursday 16. December 2021

    No incidents reported

    Wednesday 15. December 2021

    No incidents reported

    Tuesday 14. December 2021

    No incidents reported

    Monday 13. December 2021

    No incidents reported

    Sunday 12. December 2021

    No incidents reported

    Saturday 11. December 2021

    No incidents reported

    Friday 10. December 2021

    No incidents reported

    Thursday 9. December 2021

    No incidents reported

    Wednesday 8. December 2021

    No incidents reported

    Tuesday 7. December 2021

    No incidents reported

    Monday 6. December 2021

    No incidents reported

    Sunday 5. December 2021

    No incidents reported

    Saturday 4. December 2021

    No incidents reported

    Friday 3. December 2021

    No incidents reported

    Thursday 2. December 2021

    No incidents reported

    Wednesday 1. December 2021

    No incidents reported

    Tuesday 30. November 2021

    No incidents reported

    Monday 29. November 2021

    No incidents reported

    Sunday 28. November 2021

    No incidents reported

    Saturday 27. November 2021

    No incidents reported

    Friday 26. November 2021

    No incidents reported

    Thursday 25. November 2021

    No incidents reported

    Wednesday 24. November 2021

    No incidents reported

    Tuesday 23. November 2021

    No incidents reported

    Monday 22. November 2021

    No incidents reported

    Sunday 21. November 2021

    No incidents reported

    Saturday 20. November 2021

    No incidents reported

    Friday 19. November 2021

    No incidents reported

    Thursday 18. November 2021

    No incidents reported

    Wednesday 17. November 2021

    No incidents reported

    Tuesday 16. November 2021

    Phishing simulator Customer portal access to phishing playbooks disruption

    We have identified an error where administrators cannot access the playbook editor. We are investingating and will update this incident soon.

  • This issue has been fixed at 12:29 CET. We apologize for any inconvenience.

  • A fix is on its way, ETA 12:30.

  • Monday 15. November 2021

    No incidents reported

    Sunday 14. November 2021

    No incidents reported

    Saturday 13. November 2021

    No incidents reported

    Friday 12. November 2021

    No incidents reported

    Thursday 11. November 2021

    No incidents reported

    Wednesday 10. November 2021

    No incidents reported

    Tuesday 9. November 2021

    No incidents reported

    Monday 8. November 2021

    No incidents reported

    Sunday 7. November 2021

    No incidents reported

    Saturday 6. November 2021

    No incidents reported

    Friday 5. November 2021

    No incidents reported

    Thursday 4. November 2021

    No incidents reported

    Wednesday 3. November 2021

    No incidents reported

    Tuesday 2. November 2021

    No incidents reported

    Monday 1. November 2021

    Customer portal Services unavailable

    Our services are currently experiencing severe latency issues. We are investigating and will update as soon as possible.

  • Services have been restored back to normal operation. We apologize for any inconvenience.

  • Sunday 31. October 2021

    No incidents reported

    Saturday 30. October 2021

    No incidents reported

    Friday 29. October 2021

    No incidents reported

    Thursday 28. October 2021

    No incidents reported

    Wednesday 27. October 2021

    No incidents reported

    Tuesday 26. October 2021

    No incidents reported

    Monday 25. October 2021

    No incidents reported

    Sunday 24. October 2021

    No incidents reported

    Saturday 23. October 2021

    No incidents reported

    Friday 22. October 2021

    No incidents reported

    Thursday 21. October 2021

    No incidents reported

    Wednesday 20. October 2021

    Customer portal Web portals unavailable

    Our web portals including the customer portal and learning portal are currently experiencing availability issues. We are investigating and will update as soon as we know more. MailRisk does not appear to be affected.

  • Portals are back online as the problem was identified and appears to be resolved. We apologize for any inconvenience.

  • Tuesday 19. October 2021

    No incidents reported

    Monday 18. October 2021

    No incidents reported

    Sunday 17. October 2021

    No incidents reported

    Saturday 16. October 2021

    No incidents reported

    Friday 15. October 2021

    No incidents reported

    Thursday 14. October 2021

    No incidents reported

    Wednesday 13. October 2021

    No incidents reported

    Tuesday 12. October 2021

    No incidents reported

    Monday 11. October 2021

    No incidents reported