All systems are operational

Past Incidents

Saturday 31. October 2020

No incidents reported

Friday 30. October 2020

No incidents reported

Thursday 29. October 2020

No incidents reported

Wednesday 28. October 2020

No incidents reported

Tuesday 27. October 2020

No incidents reported

Monday 26. October 2020

No incidents reported

Sunday 25. October 2020

No incidents reported

Saturday 24. October 2020

No incidents reported

Friday 23. October 2020

No incidents reported

Thursday 22. October 2020

No incidents reported

Wednesday 21. October 2020

No incidents reported

Tuesday 20. October 2020

No incidents reported

Monday 19. October 2020

Add-in for Outlook Some users may experience add-in is unable to load

We are investigating this issue, please stand by.

  • Should you still encounter any issues here, open the command prompt (in Windows), enter "ipconfig /flushdns", and then retry. This will allowed any cached DNS entries to be dismissed.

  • The issue appears to have been resolved at 12:40 CET, however it could potentially still be observed under a very limited set of circumstances. Please let us know if you experience any such issues and we will guide you through local remediation on the client.

  • The issue appears to be related to DNS as it is operated by our global provider. We have not made any changes recently which may have caused any such problem. We are monitoring the issue, but please notify support@securepractice.co if you experience this problem.

  • Sunday 18. October 2020

    No incidents reported

    Saturday 17. October 2020

    No incidents reported

    Friday 16. October 2020

    No incidents reported

    Thursday 15. October 2020

    Add-in for Outlook Too many requests error

    End-users may have received an error: "Too Many Requests" when using the MailRisk add-in. This was due to one of our components becoming overloaded.

  • Capacity on the affected component was increased, and the issue appears to be resolved. The situation is being monitored, and we are applying measures to prevent this from happening in the future. We apologize for any inconvenience.

  • Wednesday 14. October 2020

    No incidents reported

    Tuesday 13. October 2020

    No incidents reported

    Monday 12. October 2020

    No incidents reported

    Sunday 11. October 2020

    No incidents reported

    Saturday 10. October 2020

    No incidents reported

    Friday 9. October 2020

    No incidents reported

    Thursday 8. October 2020

    No incidents reported

    Wednesday 7. October 2020

    No incidents reported

    Tuesday 6. October 2020

    No incidents reported

    Monday 5. October 2020

    No incidents reported

    Sunday 4. October 2020

    No incidents reported

    Saturday 3. October 2020

    No incidents reported

    Friday 2. October 2020

    No incidents reported

    Thursday 1. October 2020

    No incidents reported

    Wednesday 30. September 2020

    No incidents reported

    Tuesday 29. September 2020

    No incidents reported

    Monday 28. September 2020

    No incidents reported

    Sunday 27. September 2020

    No incidents reported

    Saturday 26. September 2020

    No incidents reported

    Friday 25. September 2020

    No incidents reported

    Thursday 24. September 2020

    No incidents reported

    Wednesday 23. September 2020

    No incidents reported

    Tuesday 22. September 2020

    No incidents reported

    Monday 21. September 2020

    No incidents reported

    Sunday 20. September 2020

    No incidents reported

    Saturday 19. September 2020

    No incidents reported

    Friday 18. September 2020

    No incidents reported

    Thursday 17. September 2020

    No incidents reported

    Wednesday 16. September 2020

    No incidents reported

    Tuesday 15. September 2020

    No incidents reported

    Monday 14. September 2020

    No incidents reported

    Sunday 13. September 2020

    No incidents reported

    Saturday 12. September 2020

    No incidents reported

    Friday 11. September 2020

    No incidents reported

    Thursday 10. September 2020

    No incidents reported

    Wednesday 9. September 2020

    No incidents reported

    Tuesday 8. September 2020

    No incidents reported

    Monday 7. September 2020

    No incidents reported

    Sunday 6. September 2020

    No incidents reported

    Saturday 5. September 2020

    No incidents reported

    Friday 4. September 2020

    Customer portal Sending feedback to users delayed

    Due to a bug in the customer portal, sending of feedback emails to end users has been delayed. We are preparing a fix for immediate rollout.

  • All backlogged feedback emails have now been dispatched to affected end-users. The average sending delay has been 1 hour 20 minutes. We apologize for any inconvenience.

  • A fix has been deployed to production, and we are now dispatching any backlogged feedback emails. No action is needed from customers to remediate this delay.

  • Thursday 3. September 2020

    MailRisk API API services down for maintenance

    Due to a data move required to increase our screenshot performance, we are taking services offline for a few minutes to ensure data integrity. We apologize for any inconvenience.

  • All services have now been restored. Enjoy the increased screenshot performance!

  • Wednesday 2. September 2020

    No incidents reported

    Tuesday 1. September 2020

    No incidents reported

    Monday 31. August 2020

    No incidents reported

    Sunday 30. August 2020

    No incidents reported

    Saturday 29. August 2020

    No incidents reported

    Friday 28. August 2020

    No incidents reported

    Thursday 27. August 2020

    No incidents reported

    Wednesday 26. August 2020

    No incidents reported

    Tuesday 25. August 2020

    No incidents reported

    Monday 24. August 2020

    No incidents reported

    Sunday 23. August 2020

    No incidents reported

    Saturday 22. August 2020

    No incidents reported

    Friday 21. August 2020

    No incidents reported

    Thursday 20. August 2020

    Customer portal Content fetching appears to have failed

    Due to a change in our routine for fetching email contents, we have discovered a fault which appears to result in a status message saying under certain circumstances that email content is still pending, or has already failed. We are investigating this issue.

  • We found that some email parsing has failed due to the change in our routine, and these parsing jobs were backlogged without being retried automatically. We have now processed these jobs again, and also rolled out a fix which should remediate the underlying issue. The problem should therefore be fixed, but we are closely monitoring the situation.

  • Wednesday 19. August 2020

    Customer portal Some content previews are failing

    There appears to be some issues with our content previews under certain circumstances, in particular PDF attachments to reported emails, but possibly also email body screenshots and simulated emails. We are investigating this issue and will update when we have something to share.

  • This issue has now been resolved, and previews should be available for all emails, also in retrospective. We apologize for any inconvenience.

  • Customer portal Notification emails held back

    Due to our recent infrastructure move, we have found that some notification emails regarding users requesting feedback, as well as new correlations found, have been held back without actually being sent. This issue goes back to Saturday 15 August, and was unfortunately not discovered until today due to a similar defect in sending error notification emails to our operations team related to the same cause. We are currently working on a fix, and expect to be back to normal operations within a few hours.

  • A fix has been deployed for this issue, and we believe there should be no further issues with the email notifications related to this. We apologize for any inconvenience.

  • Tuesday 18. August 2020

    No incidents reported

    Monday 17. August 2020

    No incidents reported

    Sunday 16. August 2020

    No incidents reported

    Saturday 15. August 2020

    MailRisk API Scheduled maintenance

    On Saturday 15 August, all services will be down for maintenance due to an extensive infrastructure move, possibly during the entire period of 08:00 to 20:00 CET. We apologize for any incovenience this may cause.

  • Our team has successfully completed the infrastructure move, with verified data integrity. We are monitoring the new service configurations, but please contact support should you encounter any unforeseen issue.

  • Friday 14. August 2020

    No incidents reported

    Thursday 13. August 2020

    No incidents reported

    Wednesday 12. August 2020

    No incidents reported

    Tuesday 11. August 2020

    Customer portal Authentication fails

    We are currently investigating an issue where users may be unable to open the customer portal for MailRisk. We apologize for any inconvenience.

  • This issue has now been resolved, we are monitoring for any side effects.

  • Monday 10. August 2020

    No incidents reported

    Sunday 9. August 2020

    No incidents reported

    Saturday 8. August 2020

    MailRisk API Systems down for maintenance

    Due to a large database upgrade, all systems are currently down to preserve data integrity. We apologize for any inconvenience, please stand by for updates.

  • Database upgrade has been successfully applied, and alle services have been restored.

  • Friday 7. August 2020

    No incidents reported

    Thursday 6. August 2020

    No incidents reported

    Wednesday 5. August 2020

    No incidents reported

    Tuesday 4. August 2020

    No incidents reported

    Monday 3. August 2020

    No incidents reported

    Sunday 2. August 2020

    No incidents reported

    Saturday 1. August 2020

    No incidents reported

    Friday 31. July 2020

    No incidents reported

    Thursday 30. July 2020

    No incidents reported

    Wednesday 29. July 2020

    Phishing simulator Phishing simulator unavailable in MailRisk portal

    Due to our ongoing infrastructure move, access to the phishing simulator for customers and partners has been temporarily removed from the MailRisk portal you are currently using. For any immediate needs, please contact support to request preview access to our new portal, which is due to roll out to general availability during the second week of August. We're sorry for any inconvenience this may cause.

  • Along with the launch of your new customer portal release, this issue has been resolved. Thanks for your patience.

  • Tuesday 28. July 2020

    No incidents reported

    Monday 27. July 2020

    No incidents reported

    Sunday 26. July 2020

    No incidents reported

    Saturday 25. July 2020

    No incidents reported

    Friday 24. July 2020

    No incidents reported